REPLACEMENT & REFUND POLICY
Any merchandise purchased from our site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing, damaged, and incorrect shipments or items must be reported within 15 days of receipt, and must include photo documentation in the email submission. These items will be reviewed by the support agent and, if applicable, a replacement will be issued only for damaged products and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. All replacements will be at the discretion of customer support. Please be aware of the following replacement limitations:
FIGURES
We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as part of a damaged figure.
PRODUCT PACKAGING
Funko designed their packaging to protect the collectibles inside, and they do not seal our boxes for this very reason. We encourage you to take your Pop! figures and other products out of the boxes to enjoy them! Even if you choose to keep your figures in the boxes, we are not able to replace packaging.
BLIND FIGURES OR VARIANT ITEMS
Some boxes are shipped with blind boxes or variant items inside. All blind boxes and variant items are shipped at random, including replacements. If we replace a blind or variant item, we cannot guarantee that you will receive the same variant as in your original shipment.
T-SHIRTS
We are not able to exchange sizes or offer replacements for t-shirts that were sent in the size ordered. We cannot control slight manufacturing variations and are not able to replace based on these variations.
REFUSED OR UNDELIVERABLE PACKAGES
Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 20% of the purchase price.
REPLACEMENTS ON SOLD OUT/ARCHIVED ITEMS
We cannot guarantee that we will have replacement parts for sold out or older archived items as replacement inventory is not always available. In the event that we do find you an acceptable replacement you may be subject to shipping charges to have the replacement part sent to you.
FIGURES
We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as part of a damaged figure.
PRODUCT PACKAGING
Funko designed their packaging to protect the collectibles inside, and they do not seal our boxes for this very reason. We encourage you to take your Pop! figures and other products out of the boxes to enjoy them! Even if you choose to keep your figures in the boxes, we are not able to replace packaging.
BLIND FIGURES OR VARIANT ITEMS
Some boxes are shipped with blind boxes or variant items inside. All blind boxes and variant items are shipped at random, including replacements. If we replace a blind or variant item, we cannot guarantee that you will receive the same variant as in your original shipment.
T-SHIRTS
We are not able to exchange sizes or offer replacements for t-shirts that were sent in the size ordered. We cannot control slight manufacturing variations and are not able to replace based on these variations.
REFUSED OR UNDELIVERABLE PACKAGES
Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 20% of the purchase price.
REPLACEMENTS ON SOLD OUT/ARCHIVED ITEMS
We cannot guarantee that we will have replacement parts for sold out or older archived items as replacement inventory is not always available. In the event that we do find you an acceptable replacement you may be subject to shipping charges to have the replacement part sent to you.